Client Relationship Management Associate

About the role

Javelin Services is a fast-growing pest management company in Yangon offering specialist advice, training and professional pest control services to clients across Myanmar. It is looking for a Client Relationship Management Associate to build and maintain relationships with key client accounts and support the delivery of quality service.

Key responsibilities

• Build relationships with key client accounts and schedule quarterly meetings to ensure service quality.
• Provide meeting minutes and action points to clients and internally after each meeting.
• Share IPM practice knowledge with clients to reduce pest infestations at their sites.
• Maintain client account documents and provide documents needed for site pest control audits.
• Monitor treatment schedules and service reports from the operations team.
• Prepare quarterly pest analysis reports, service treatment reports, ad-hoc reports, callback reports, and schedule QA visits and trend analysis reports for audit clients.
• Schedule bi-annual requests for client feedback forms and renew client contracts.
• Update client data in the appropriate Excel sheets and handle complaints promptly until resolved.
• Make monthly feedback calls and follow up on previous issues, working with internal departments such as Schedule, Operations and QA.

Required profile

• Fluent spoken and written Myanmar and English.
• 2 years of work experience in a relevant field is mandatory.
• Ability to handle pressure and multi-task, with excellent mental arithmetic.
• Excellent communication and negotiation skills, positive and proactive attitude, and strong problem-solving skills.

Required skills

• Proficiency in Microsoft Office; Microsoft Excel proficiency is mandatory.