BO MytelPay Officer – Customer Care

About the role

The BO MytelPay Officer will join the Customer Care Department of Mytel, supporting the e‑wallet service and corporate client relationships. This position works on‑site at the 9 Mile office and contributes to smooth daily operations.

Key responsibilities

• Build and maintain relationships with organizations for corporate MytelPay services.
• Coordinate with internal departments to ensure seamless operations and follow‑up processes.
• Handle customer complaints and resolve issues according to standard procedures.
• Prepare daily reports and provide timely updates to the Line Manager.
• Support administrative tasks and e‑wallet system operations.
• Identify operational risks and escalate issues to supervisors when necessary.
• Perform other duties assigned within the job scope.

Required profile

• Bachelor’s degree in Business Administration, Management, or a related field.
• Strong communication, coordination, and interpersonal abilities.
• Good analytical and problem‑solving skills.
• Ability to work independently and as part of a team.
• Experience in banking, fintech, customer service, or operations is an advantage.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint

What we offer

• Ferry transportation to the 9 Mile office.
• Standard working hours: 08:30‑17:30 (Mon‑Fri) and 08:30‑12:30 (Sat).
• Opportunity to be part of a dynamic MytelPay team within a leading telecom company.