Aftersales Manager

About the role

Myanmar Motor Corporation Public Co., Ltd. is an authorized dealer of ISUZU and FOTON commercial trucks and operates Suzuki showrooms across Myanmar, including a body-building factory for ISUZU and FOTON trucks. It is hiring a full-time, on-site Aftersales Manager based in North Okkalapa to oversee aftersales operations, including service, maintenance, warranty and parts support for ISUZU and FOTON trucks and Suzuki vehicles.

Key responsibilities

• Manage service teams and monitor customer satisfaction
• Handle escalated customer issues and coordinate with sales and technical teams
• Ensure efficient workshop and parts operations
• Analyze performance data, implement improvement plans and develop aftersales initiatives to increase retention and revenue
• Set service standards, train team members and ensure compliance with dealer and manufacturer requirements

Required profile

• Proven experience in aftersales management within automotive or related industries
• Experience leading service or workshop teams and coordinating cross-functional activities
• Relevant diploma or degree in Automotive, Business or a related field; equivalent experience considered
• Ability to work on-site in North Okkalapa and adapt to a fast-paced environment

Required skills

• Customer satisfaction and customer service
• Analytical skills to review service performance, KPIs and operational reports
• Sales skills to support upselling of services, parts and aftersales packages
• Knowledge of automotive service operations, parts management and warranty processes
• Communication, problem-solving and conflict resolution