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Skills
Experience
Customer Experience & E‑Commerce Support Specialist
Remote, Nigeria (Contract)
2020-01 - 2025-12
Delivered multi‑channel written support via email, live chat, WhatsApp Business and Instagram DMs, handling over 20 customer chats daily. Managed payment verification, delivery tracking, exchanges and refunds while maintaining a first response time under 15 minutes. Resolved payment and shipping disputes calmly, ensuring a CSAT above 96%. Documented issues in Google Sheets/CRM and created reply macros that accelerated ticket resolution. Utilised tools such as Gmail, Outlook, Google Sheets, Excel, Discord and Telegram for efficient workflow.
Customer Relations & Leasing Coordinator
Independent Operations, Nigeria
2024-01 -
Managed client communications regarding availability, pricing, lease agreements and tenancy enquiries. Coordinated schedules, tenant follow‑ups and onboarding documentation to ensure smooth leasing operations. Leveraged calendar and scheduling tools to optimise appointment setting. Provided prompt, professional responses across email and messaging platforms, enhancing client satisfaction.
Cashier & Store Assistant
Goodies Supermarket, Lagos
-
Handled point‑of‑sale transactions, assisted customers with product inquiries and maintained inventory records. Ensured accurate cash handling and contributed to a clean, organized store environment.
Operations Lead
Eleme Petrochemicals Co. Ltd, Port Harcourt
-
Oversaw daily operational activities, coordinated logistics and supervised a team to meet production targets. Implemented process improvements that increased efficiency and reduced downtime.
Languages
English
fluent
Yoruba
fluent
Igbo
native
Last updated: 6 hours ago