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2 years of experience

Skills

Customer Success Sales Problem Solving Technical Support Administration Teamwork Organization Communication Performance Management Efficiency Omnichannel Support Salesforce CRM Conflict Resolution Upselling Data Analysis

Experience

Operations Customer Expert

YouSee

2017-05 - 2019-07

Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login, and app issues. Utilised Salesforce CRM for account management, note‑taking, reporting and data analysis to inform strategic decisions. Managed billing processes including subscription cancellations, refunds and payment processing while ensuring policy compliance. Drove revenue through proactive upselling and customer retention strategies, improving loyalty rates. Collaborated cross‑functionally with multiple departments to meet business goals and maintain a positive brand‑aligned customer experience.

Languages

Danish

native

English

fluent

Somali

intermediate

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Last updated: 1 week ago